Support
Have a question about alligkeit, or is something not
working? You will find help here.
Contact
Send us an e-mail at info@alligkeit.com. Briefly describe what happened — ideally including your device model and iOS version. We read every message and will get back to you as soon as possible.
alligkeit has no user account and no tracking. We have
no insight into the session content stored locally on your device;
technical protection, subscription, credit, and voluntary feedback data
are processed only to the extent described in the privacy policy — so
please describe your issue as concretely as you can.
Frequently asked questions
Recording does not start
alligkeit asks for microphone permission the first time
you record. If you declined it, you can re-enable it in the iOS settings
under Settings → Apps → alligkeit → Microphone.
What about my consent to cloud processing?
Creating new sessions requires cloud processing (understanding, reshaping and, where available, AI voice). You can withdraw your consent at any time in the app settings — sessions you already saved remain playable afterwards. Details are in the Privacy Policy.
How do I delete my data?
In the app under Settings → Delete local app data. This
removes the active local copy of your sessions, audio files, settings,
and consent records; you manage and delete existing OS device backups
separately in your operating-system provider's settings, and they may
remain until deleted or rotated there. No session copy is stored on
servers operated by us.
The pseudonymous cross-device credit state is not deleted by the
local action. You can inspect it under
Settings → Subscription → Your data on the server and share
it as a complete, versioned JSON file. The same screen shows a
pseudonymous support code. Delete credit balance for good
is at the bottom of that screen. It transparently explains that the
current credit state and existing unused credits can no longer be used
afterwards; it does not require a blanket waiver of statutory
rights.
Both actions obtain fresh Apple-signed purchase proof on the device. If you no longer have access to the previous device, you may contact us at info@alligkeit.com if you can provide another equivalent signed Apple purchase proof; we will tell you the secure transmission route. Include the pseudonymous support code if available. Because we store neither a user account nor your raw Apple ID, your name or email address alone is not sufficient to identify the ledger. If erasure is wholly or partly restricted by a legal obligation or the establishment, exercise, or defence of a legal claim, we tell you; only the specifically affected data subset remains until its documented review or expiry.
Does the app work offline?
Saved sessions play back fully offline. Only creating new sessions requires an internet connection.
I switched devices — where are my sessions?
There is no alligkeit account or alligkeit cloud library. Your
sessions are stored locally and may carry over to a restored or new
device through an enabled operating-system backup; this depends on your
OS settings and limits and is not guaranteed. Without a suitable backup,
alligkeit starts empty on the new device.
Is the voice real?
Where the AI voice is available, it is synthetic and is labeled as such inside the app. Alternatively, you can record every session in your own voice.
If you are struggling right now
alligkeit is a companion for self-reflection and
well-being — not a medical device and not a substitute for medical or
therapeutic treatment. alligkeit does not automatically detect crises.
Inputs are not continuously monitored by people. The app is not a
therapy or emergency service and is not a substitute for medical or
psychological help. If you are in an acute crisis or fear that you may
harm yourself or someone else, contact your local emergency services or
an appropriate crisis support service immediately. If you are struggling
right now, you can also reach out to a helpline such as 116
123 or find local support at findahelpline.com; call your local
emergency number if there is immediate danger.
Legal
Last updated: 2026-10-19